（一）Return service cannot be provided under the following circumstances：

A：Any goods not sold by Tande；
B：There is no quality problem and the outer packaging has been removed and cannot be restored, affecting the secondary sales；
C：For the sake of customers' health and safety, products related to personal hygiene can not be returned once opened without quality problems；
D：The outer packaging of the goods is incomplete or damaged, the goods are incomplete, the gifts of standard accessories (such as the purchase of gifts) or the instructions are incomplete, the warranty certificate and invoice are missing or altered, the product model or serial number on the warranty certificate is inconsistent with the goods；
E：Beyond the national "three guarantees" regulations in the return period；
F：Non-returnable items marked during promotion；
G：Consumer custom goods.

（二）Warm prompt：

A：Tander guarantee delivery of goods packaging intact In order to guarantee the interests of the customer, please make sure that customers receive the goods in the inspection, please broke open the packing cases, confirm the goods in good condition before you sign for it If found damaged goods in transit, the customer shall have the right to refuse to express in the list of rejected reason, please return delivery staff Tander shall not be responsible for any goods damage found by customers after the delivery personnel have left the site；
B：guarantee delivery of goods packaging intact In order to guarantee the interests of the customer, please make sure that customers receive the goods in the inspection, please broke open the packing cases, confirm the goods in good condition before you sign for it If found damaged goods in transit, the customer shall have the right to refuse to express in the list of rejected reason, please return delivery staff Tiande shall not be responsible for any goods damage found by customers after the delivery personnel have left the site；
C：After receiving the returned package, Tiande will conduct quality inspection on the returned product and confirm that the product and the outer package are intact before the refund operation.

（三）Process of return of goods：

Through the online customer service application - explain the reasons for returning goods and provide pictures and other vouchers - customer service to confirm the return application - return goods - return inspection - refund
When returning goods, please attach the order number, mobile phone number, in which, if you return goods due to quality problems and need to return the freight, please specify the freight amount along with the order

Do not omit any of the above information; If you do not provide the above information, please contact customer service immediately.